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New Technology Enhances the Patient Experience at West Florida Healthcare

West Florida Hospital February 28, 2013

Pensacola, FL – West Florida Healthcare has introduced exciting new technology that enhances the experience for our surgery and Emergency Department patients as well as for those who prefer to pre-register for certain procedures and mammograms.


Surgi-Trak™ is a convenient new service that allows pre-surgery patients to identify ahead of time which family members and friends they would like to receive text messages or e-mails about their status as they move through pre-op to recovery. SurgiTrak messages can be sent to any mobile device, such as a smart phone, tablet, or any other computer or laptop with an internet connection.

SurgiTrak is completely HIPAA compliant, meaning that the patient’s privacy is fully protected. SurgiTrak messages contain no personal information, such as name, type of surgery, etc.; instead, the messages contain only surgery status updates, such as “Patient in Pre-Op,” “Patient in Operating Room,” “Patient in Recovery,” etc.

Patients who will be undergoing surgery at West Florida Healthcare will have the choice to receive a SurgiTrak invitation that can be emailed to them within a week of their scheduled surgery. The e-mail will contain a link to an enrollment form that they can use to enter the mobile phone numbers and/or e-mail addresses of those family

members and friends they would like to receive updates about their surgery status. This technology will allow pre-designated individuals to receive updates no matter where they are. And, it will give family members and friends who are waiting at the hospital the freedom to leave the waiting area without the worry of missing important updates.

“We are pleased to offer this exciting new service to our surgery patients,” said Brian Baumgardner, President and CEO of West Florida Healthcare. ”Part of our

commitment to providing excellent healthcare services to the communities we serve is offering the latest technology to help ensure an extraordinary patient experience. SurgiTrak is an excellent example of how we are accomplishing that goal.”

To sign up, patients should simply tell a registration representative they want to enroll in SurgiTrak and give their e-mail address so the invitation can be sent. The enrollment will only be used for that particular surgery.

Online Pre-Registration & Scheduling

At West Florida Healthcare, we know that your time is valuable. That’s why we have implemented Online Pre-Registration and Scheduling for certain services.

Pre-registration is available if you:

  • Are scheduled for a procedure
  • Need to schedule a mammogram
  • Are expecting a baby

To access West Florida Healthcare’s secure online registration site, go to Online registration should only take 10-15 minutes to complete. If you have questions or need further assistance, please call 1-888-616-5729, Monday – Friday from 7 am – 6 pm

Emergency Department Check-In Kiosk
West Florida Healthcare has made check-in at the Emergency Department as easy as 1, 2, 3! Similar to a visit to the airport or grocery store, when you arrive at the Emergency Department, look for a kiosk and follow the simple instructions that are available in both English and Spanish. The system will ask you to scan your driver’s license or credit card for identification purposes only and the reason for your visit. The system is designed to make your visit to our Emergency Department as efficient and easy for you as possible.

For more information about technology at West Florida Healthcare, including SurgiTrak, online pre-registration and scheduling, and the Emergency Department Check-In Kiosk, please visit

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