Contact Us

At West Florida Hospital, we are committed to providing you with quality health care along with convenient and reliable billing services. Please feel free to call our Business Office at (850) 494-4120 if you have any questions or concerns about your bill. Their office hours are Mon - Fri: 8:30am - 4:30pm

West Florida Hospital Business Office
Phone: (850) 494-4120
Fax: (850) 494-4022

About Your Bill

It is important to remember that your bill covers services provided by the hospital such as your room, nursing care, housekeeping services, meals, and linen services. It may also include services ordered by your physician such as laboratory tests, x-rays, medical supplies and oxygen. The hospital's bill does not include charges by your physician, surgeon, radiologist, pathologist, anesthesiologist, or other specialists. You will receive separate bills from your physicians.

For information please visit our Registration and Admission page.

Please note: As you are aware, general Internet e-mail is inherently not secure. We are currently in the process of enhancing this e-mail service and recommend that items considered confidential or private in nature not be communicated through e-mail at this time (i.e., Social Security Numbers, Diagnosis Information, Credit Card Numbers, etc.). When conveying confidential or private information, please contact the Business Office directly at the phone number listed on your statement.

**All payment and account information obtained in other areas of our web site is encrypted or encoded securing the information so it can only be read by the intended recipients.**

Commonly Asked Questions About Billing

What if I can't pay my bill?

You should contact a Patient Financial Counselor in the Business Office immediately.

Does the hospital accept personal checks and credit cards?

You may pay by cash, check, money order or one of the following credit cards: Visa, MasterCard, Discover, and American Express.

Will the hospital accept my insurance?

The hospital accepts several insurance plans, including Medicare, Blue Cross of Florida, Blue Cross of Alabama and others. Please contact our Business Office at (850) 494-4120 for information regarding your specific plan.

Will all my insurance be billed?

Yes, we will bill secondary insurance as a courtesy to you.

Do I have to pay at the time of service if I have insurance?

Only your deductibles, copays or co-insurance will be due. With the appropriate information, we will file your charges to your insurance carrier for you.

What do I need to bring with me for my appointment?

Please bring your most current insurance cards, driver's license, and any paperwork your physician has instructed you to bring.

We hope our Business Office can answer any questions you may have about our billing process. The physicians and staff of West Florida Hospital look forward to serving your current and future healthcare needs.

Access Your Bill Online